Shipments and returns

Shipping and returns

Shipping

Where do you ship?

We ship to Italy. On request it is possible to ship all over the world: rates will be communicated based on the country of destination

How long does it take for an order to arrive in Italy?

Standard shipping takes approximately 1-3 business days during normal season. In December and June, shipping times may be longer.

What do I do if I don't receive my order?

Each shipment is tracked. All orders from the moment they leave our store are tracked with a unique code. If the item is not delivered on time, please let us know and we will locate it.

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Which items can be returned?

Items can be returned within 14 days of the delivery date. Items must be returned in their original condition and must not have been worn or washed. Of course, in the event that an item arrives damaged you must notify us immediately and we will refund the full cost of the item.

What is the return fee?

The cost of the return is borne by the customer who returns the pair and varies based on the shipping service chosen by him.

RETURNS
Which items can ben returned?Items can be returned within 14 days from the delivery date. Items must be returned in their original condition and must not have been worn and washed. Of course, in the event that an item arrives damaged, you must notify us immediately and we will refund the full cost of item.
What is return fee?
The cost of the return is charged to the customer who returns the pair and varies according to the shipping service chosen by himMethod of refund - To the same form of payment used,
Refund contact info - info@santamariacalzature.shop


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